Privacy Policy

At Wings Over, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wingsover-chicken.rest, place orders, or interact with our food services in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state consumer protection statutes. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Wings Over is a food service business operating in the United States. We provide chicken wings and related food products to customers through our website and other channels. For the purposes of this Privacy Policy, Wings Over acts as the data controller responsible for your personal information.

2. Information We Collect

We collect several types of information from and about users of our website and services. This information helps us provide you with an excellent food ordering and dining experience, improve our services, and comply with our legal obligations.

2.1 Personal Information You Provide to Us

When you interact with Wings Over — whether placing an order, creating an account, subscribing to our newsletter, contacting customer support, or participating in a promotion — you may voluntarily provide us with certain personal information, including:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Username and password if you create an account on our platform.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process transactions. Note that we do not store full payment card numbers; payment processing is handled by secure third-party payment processors.
• Order Information: Details of the food items you have ordered, special instructions, dietary preferences, and order history.
• Communications: Any messages, feedback, or information you send to us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.
• Survey and Promotion Data: Responses to surveys, contests, or promotional activities you voluntarily participate in.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This information includes:

• Device Information: IP address, device type, operating system and version, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on our website, and the path you take through our website.
• Log Data: Server logs that record your requests to our server, including date and time of access, pages viewed, and error logs.
• Location Information: General geographic location based on your IP address. If you provide permission through your device settings, we may also collect more precise location information to facilitate delivery services.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 9 of this Policy.
• Transaction Data: Details about payments made to and from you, including the nature of products and services purchased.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, which we combine with the information we collect directly. Such third-party sources include:

• Social Media Platforms: If you choose to link your social media account to our services or log in via a social media platform, we may receive certain information from that platform, such as your name, email address, and profile picture, in accordance with your privacy settings on that platform.
• Analytics Providers: Companies that provide analytics services may share aggregated or pseudonymous data with us about how users interact with websites similar to ours.
• Delivery Partners: Third-party delivery services may provide us with information related to the fulfillment of your orders.
• Payment Processors: Our payment processors may share transaction confirmation and fraud prevention information with us.
• Advertising Partners: Advertising networks may provide us with information that helps us better target our advertising campaigns.

3. How We Use Your Information

Wings Over uses the personal information we collect for a variety of purposes, all of which are aimed at providing you with a safe, efficient, and personalized food service experience. We rely on the following legal bases for processing your information:

3.1 Service Provision and Order Fulfillment

We use your information to:

• Process and fulfill your food orders, including arranging delivery or pickup.
• Create and manage your account on our platform.
• Process payments and issue receipts or invoices.
• Communicate with you regarding your orders, including confirmations, updates, and delivery notifications.
• Respond to your customer service requests, questions, and complaints.
• Manage your dietary preferences and special instructions to personalize your orders.

3.2 Business Operations and Improvement

• Analyze how our website and services are used to identify areas for improvement.
• Conduct internal research and development to enhance our food offerings, website features, and overall service quality.
• Monitor and analyze trends, usage patterns, and activities in connection with our services.
• Troubleshoot technical issues, debug systems, and maintain the security and integrity of our website.
• Perform data analytics to better understand our customer base and market.

3.3 Marketing and Promotions

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have opted in to receive such communications.
• Display targeted advertisements on our website and on third-party websites based on your browsing behavior and interests.
• Conduct surveys, sweepstakes, contests, or other promotional activities.
• Measure the effectiveness of our marketing campaigns.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Opting out of marketing communications will not affect our ability to send you service-related communications necessary for the provision of our services.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal obligations in the United States.
• Respond to lawful requests from government authorities and law enforcement agencies.
• Enforce our Terms of Service and other agreements.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Protect the rights, property, and safety of Wings Over, our customers, and the public.

4. Sharing Your Information with Third Parties

Wings Over does not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties in the circumstances described below.

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information. Our service providers include:

• Payment Processors: To securely handle credit/debit card transactions and other payment methods.
• Delivery Partners: To fulfill delivery orders to your specified address.
• Cloud Hosting Providers: To store and process data on secure cloud infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Email Marketing Platforms: To send newsletters, promotional emails, and transactional communications.
• Customer Support Platforms: To manage customer service inquiries and support tickets.
• Advertising Networks: To serve targeted advertisements on our behalf.

4.2 Business Transfers

In the event that Wings Over undergoes a business transaction such as a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

4.3 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (a) comply with applicable federal or state law, regulation, or legal process; (b) respond to a court order, subpoena, or government request; (c) enforce our Terms of Service; or (d) protect the rights, property, or safety of Wings Over, our users, or the public.

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information — data that cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other business purposes without restriction.

5. Data Security

Wings Over takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, misuse, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. Sensitive data at rest, including payment information, is also encrypted.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All employees with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: We use Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors to handle all financial transactions. We do not store full payment card numbers on our servers.
• Regular Security Audits: We conduct periodic reviews and audits of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Incident Response: We maintain an incident response plan to promptly address and mitigate any data security breaches.
• Two-Factor Authentication: Where available, we encourage users to enable two-factor authentication to further secure their accounts.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights and have established processes to facilitate your exercise of them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we collected it, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. While we do not sell personal information for monetary consideration, we may share it with advertising partners in ways that qualify as a "sale" under California law. You may exercise this right by contacting us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of sensitive personal information to what is necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service for exercising your rights.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us by emailing [email protected]. We will respond to your request within 45 days. We may extend this period by an additional 45 days where reasonably necessary, and we will inform you of any such extension.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we extend the following rights to all of our users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information about you. You may also update your information directly through your account settings.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to our legal obligations and legitimate business interests.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object to Marketing: You may opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. To protect your privacy and security, we may need to verify your identity before fulfilling your request.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small text files that are placed on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functionalities such as security, session management, and shopping cart functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve the performance and usability of our site.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your language or location) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They also limit the number of times you see an advertisement and help us measure the effectiveness of advertising campaigns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or accept cookies, delete cookies that have already been set, and configure your browser to notify you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage your cookie preferences, please refer to our full Cookie Policy, which is available on our website.

8. Data Retention

Wings Over retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of information from children under 13 years of age. We do not knowingly solicit or collect personal information from anyone under the age of 13. If you are under 18, please do not use our website or submit any personal information to us.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information from our servers. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Parents or guardians who believe a minor under 18 years of age is using our services without their consent are encouraged to contact us, and we will work with you to address your concerns.

10. International Data Transfers

Wings Over is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. The United States may not provide the same level of data protection as your home country if you are accessing our website from outside the United States.

If you are located outside the United States and choose to use our services, please be aware that your personal information will be transferred to and processed in the United States. By using our website and services, you consent to the transfer of your personal information to the United States and acknowledge that your data will be subject to United States privacy laws, which may differ from the privacy laws in your country of residence.

We take steps to ensure that any international transfers of personal data are conducted in accordance with applicable law and are subject to appropriate safeguards to protect your privacy rights.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wings Over. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website.

Common third-party links on our website may include social media platforms (such as Facebook, Instagram, and Twitter), payment processing partners, and delivery tracking services. Each of these services operates under its own privacy policy and terms of service.

12. Do Not Track Signals

Some web browsers have "Do Not Track" (DNT) features that signal to websites that you do not want to be tracked. Currently, there is no universally agreed-upon standard for responding to DNT signals, and our website does not currently respond to DNT browser signals. However, you can manage your tracking preferences through cookie settings and opt-out tools as described in Section 7 of this Privacy Policy.

13. FTC Act Compliance

Wings Over is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including those related to consumer privacy and data security. We adhere to the FTC's guidelines on privacy and data security and strive to be transparent about our data practices. Our privacy and security commitments reflect the principles set forth by the FTC, including notice, choice, access, security, and enforcement.

If you have concerns about our data practices that you believe may constitute unfair or deceptive practices under the FTC Act, you may file a complaint with the Federal Trade Commission at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. Depending on your location and the nature of your complaint, the following options are available:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may submit a complaint online at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: California residents may also file a complaint with the Office of the California Attorney General at oag.ca.gov.
• State Attorney General: Residents of other states may file complaints with their respective state Attorney General's office regarding consumer privacy violations.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have an opportunity to resolve your concern. Please reach out to us at [email protected].

15. Changes to This Privacy Policy

Wings Over reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the revised Privacy Policy on our website at wingsover-chicken.rest with an updated effective date.
• Send you an email notification if you have provided us with your email address and the changes are material.
• Display a prominent notice on our website alerting you to the changes.

Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. If you do not agree with the revised Privacy Policy, please discontinue your use of our services and contact us to request deletion of your account and personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy request, please include the following information to help us process your request efficiently: your full name, email address associated with your account, a description of your request or concern, and any relevant order or account numbers. We aim to respond to all privacy-related inquiries within 30 days of receipt.

This Privacy Policy was last reviewed and updated on May 16, 2026. Wings Over is a food service business operating in the United States. All rights reserved. © 2026 Wings Over.